List your goals for the situation
The goal is to try and come to a resolution that benefits everyone the most. We need to come to an agreed upon conclusion that is most fair for everyone involved. We must consider everyone’s feelings and situation with great care and try to keep our own feelings out of the meeting and look at it objectively. Our goals for the situation would include having the company being more communicative as the major problems that have come up have been caused by a lack of communication. The company once was once considered to be happy and relaxed during its break times and since this incident has occurred people are stressed and do not enjoy their peer’s company we would like to solve this issue and get it back to where people enjoyed each others company. We would also like to at least try and embrace new changes within the company without dismissing them without any negotiation or discussion.
List the relevant issues
Problems with change even if it does benefit the company as they don’t want to dive into the social media aspects of technology, however, the younger team members are adamant that it is the way of the future this creates a severe conflict within the company.
Lack of leadership as Mike and Mary don’t seem to be fully in charge of their staff and lack of communicating their beliefs and wants for the company
Barry’s anger needs to be looked at and managed. Ignoring him simply makes things more difficult for everyone.
There is a major lack of communication as the younger team members are pursuing social media disregarding the current older userbase in favour of showing their bosses that social media will have a positive effect on the business. There is a lot of doing things without communicating which is not positive at all. The employees just appear to be making big decisions without any guidance at all.
Identify everyone’s needs and wants
Mike and Maria are quite happy about how the company is going. The younger team members want things to change as they think it would only bring improvements and greatness whereas Mike and Maria are still set in their old ways and don’t want to change anything. Mike and Maria prefer to respect and hold high regard for old clients and old suppliers.
Kahu and Brair both share the same needs and wants they both firmly believe that that social media is the way of the future and can’t comprehend Mike and Maria’s resistance to new ideas.
Barry wants to improve the company by updating to a more profitable supplier and is frustrated that he doesn’t get listened to when he voices his concerns and ideas.
Pat is the poor guy who is left to deal with the whole mess. He can see how everyone is feeling and can see it falling apart, he only wants a more positive working environment and wants to be able to communicate better with Mike and Maria
Identify the main options for approaching the situation
The main options would be to embrace and at least try to develop the company with these suggested changes from the team however it should be under strict supervision to avoid controversial and damaging tweets or Facebook posts to go out again. Everything would need to go through review and things should not be getting done without having ever being communicated in the first place.
Bringing up the issue of a lack of leadership on Mike and Maria’s behalf and acknowledging the severe lack of communication between the whole team. Coming up with solutions to this will help the company as a whole and also help boost the morale of the team so that they at least have decent lunch breaks with a less heavy and less negative atmosphere.
Everyone should be reminded that they are a still apart of a team and all have a common goal. Everyone wants to improve the company and they need to understand that they must work together to achieve great things and not stray and to make decisions based on their own selfish reasons
What will you need to remember your communication skills while conducting the meeting?
We need to understand that everyone in this meeting is still a human being and still has emotions and situations that we may not understand. We must look at this objectively and not be overwhelmed with emotions. We must accept the facts that everyone makes mistakes and the only thing that matters from the point forward is to work together and try to improve the situation for everyone involved.
How will you manage Barry, who is apt to get angry?
We still have to include Barry just like everyone else. If Barry starts to get heated we would remind him that we have the same goal and that we are a team and that the companies best interest is to keep its employees safe and understood. We must acknowledge that Barry only tends to get heated when he feels like he is not being ignored and cast aside so we must let him know that we are aware of the lack of communication and he will have a chance to speak and be attentively listened to. If Barry becomes angry we must not respond with anger as well instead we should try to remain calm and make him understand that there is no threat here.
How will you achieve an effective close to the meeting?
To effectively close this meeting we have to recap the main issues and make sure they have been solved and have been fully covered to avoid any confusion within the team. After the meeting, I would highly suggest a follow-up meeting just to check to see how things have progressed and to see if the first meeting was even effective. Continous meetings at least once a week could greatly improve the lack of communication within the team and boost team synergy.